Terms and conditions


Return policy

Due to the expensive costs of production and mailing, I’m sorry to say that I do not offer exchanges or refunds. For that reason I make sure that all your lovely goodies are safely packaged for their trip to their new home!

Please choose your items carefully and be sure to read product descriptions in full before placing your order.

Standard Mail is shipped out as simple letter, but for Priority Mail you will be getting a tracking number. All your goodies will be shipped through Austrian Mail unless you wish it to be otherwise, in which case you can get in touch with me!

I’m happy to ship worldwide, but please note that depending on the country’s postal service, delivery can take between 2 days and a month. If an item is taking longer than it should in the mail, or you think it may be lost, please do not hesitate in contacting me at hello@rachelkatstaller.com. I’ll do everything I can to track it down. Unforeseen delays that are out of my control can occur during delivery, so please allow an additional two weeks before checking up on your package. I will be doing our best to make sure everything gets to you on time!



All illustrations, prints and original paintings displayed on the shop www.rachelkatstaller.com are the creation of Rachel Katstaller and should not be copied, reproduced, used or modified without my knowledge and agreement. The purchase of any print or original painting does not transfer reproduction rights. All images are ©Rachel Katstaller 2017.



I will only use your shipping and billing address, and contact information

• To communicate with you about your order
• To fulfill your order
• For legal reasons (like paying taxes)